Shared inbox

One texting inbox for your whole team

Every text to your business number lands in one place. Anyone on your team can pick it up, and everyone can see who’s handling what.

Sample

Priya DesaiExpress consent

Hi, is the 4½ on Saint-Denis still available?

It is! Thursday at 5:30 or Saturday at 11?

Sam · Delivered

Thursday please

Assigned to Sam · 3 teammates can see this conversation

How it works

Pick a local Canadian number, or text-enable the business line your customers already know.

Every paid plan includes unlimited users, so the whole team works from the same inbox.

Assign conversations, close them when they’re done, and never answer the same customer twice.

Available in early access

Assign a conversation to a teammate, then filter by open, mine, unassigned or closed.

Available in early access

See when each text is sent and delivered, and why any failed.

Available in early access

New texts appear instantly in every open browser, with an unread marker until someone reads them.

Available in early access

Each contact’s consent status sits at the top of the thread, and texting pauses automatically if consent has run out.

Available in early access

Use it in any browser, at the office or in the truck. Native iPhone and Android apps are coming.

Coming soon

Write answers to common questions once, in French and English, and send them in two taps.

Can my whole team use one number?

Yes. Everyone on your account sees and replies from the same inbox, and each reply shows which teammate sent it.

Can I keep my existing business number?

Yes. You can text-enable your current business line or move it over during onboarding, or pick a new local number.

Do customers see who replied?

Customers see texts from your business number. Inside Tidewire, your team sees which teammate sent each message.

We’re onboarding Canadian businesses in small groups. Join early access and we’ll set up your number and import your contacts with you.